91ԭ��

One of Stevens & Bolton’s four published values is commitment to quality, which it says includes the embrace of progressive innovation and "to continuously seek improvements" across the entire business. On his arrival, partner Ian Craig was quick to embody this ethos – he well knew that clients would benefit from a very specific piece of new technology.

The challenge: More efficient, sustainable, and secure document and project management

Craig explains: “I’d used HighQ at my previous organization, and I found it so user-friendly that I decided to pitch it to others in the real estate team as potentially much more beneficial for clients than other document-sharing options. Many of our largest clients have multiple sites of business nationwide, and this seemed a really good way of streamlining our service delivery, and hopefully encouraging them to stick with us in the process.”

Project manager Ali Bown adds: “HighQ has made the business of project management much more flexible for everybody, as the system allows you to manage separate streams of a project, or different projects, in several parts of an organization simultaneously – and with the transparency of all sides easily able to see what needs to happen next on a deal at any time.

“At the same time, we have an internal drive to use less paper wherever that’s possible – to be more environmentally-friendly, as well as reducing the cost of both delivering and storing hard-copy documents.”

One further, related driver is effective risk management and regulatory compliance. Craig continues: “It was recognized that at the same time as delivering superior client service, we could ensure compliance with requirements such as the EU General Data Protection Regulation within a stricter data protection environment more broadly.”

The solution: HighQ for document-sharing, a path for multiple practices

Craig and Bown say they’ve spent some time collaborating on this implementation as a project, which they anticipate will comprise several phases, increasing both usage and use cases in a measured and quantifiable way.

“The first destination is very much establishing it as a document-sharing platform,” says Craig. “However, our hope and expectation is that in time it will be used widely across most of our practice areas.” Of these there are many – banking and finance, employment, corporate and commercial, to name a few where the value could be spread. Craig anticipates the advantages for client collaboration and project management may be even more apparent when it comes to the document workload of colleagues in the corporate practice.

The pair report that one significant aspect of the return on their investment lies in how quickly a new HighQ client site can be up and running – which is good news indeed, as the firm is producing plenty of them. “It’s an extremely efficient process, which has been great as we’ve also done quite a bit of work around cost and pricing,” explains Bown. The firm has even hired several paralegals specifically to build HighQ sites, a task they can complete in a matter of hours, says Craig. One of these paralegals has been demonstrating their work to several of the corporate and employment partners as part of the push to win over other parts of business to the cause.